CategoriesFooter - Terms & Conditions

Terms & Conditions

These online shopping terms and conditions apply to all orders which you, the customer, place using this website. You accept and agree to be bound by these on-line shopping terms and conditions, the Privacy Statement and such other policies, which together constitute the entire agreement between us. Nothing in these On-line shopping terms and conditions affects your statutory rights, either as a consumer or otherwise. In case of any disputes the law applicable would be based on the UAE Governing Law.

Orders for Delivery Outside the UAE

These online shopping terms and conditions apply to all orders which you, the customer, place using this website. You accept and agree to be bound by these on-line shopping terms and conditions, the Privacy Statement and such other policies, which together constitute the entire agreement between us. Nothing in these On-line shopping terms and conditions affects your statutory rights, either as a consumer or otherwise. In case of any disputes the law applicable would be based on the UAE Governing Law.

Children

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.

Colours, Specifications and Dimensions of Products

We have made every effort to display the colors, specifications and dimensions of items on the website as accurately as possible. The colors you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any color will reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice. For example, the bouquets are subject to seasonal availability of flowers.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flower varieties during different seasons of the year. Care is taken to maintain the style, theme and color scheme of the arrangement using flowers of equal value.

Availability of Items

We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:

  • Offer you an alternative item of equivalent quality and price if this is possible; or
  • Cancel the item from your order and give you a full refund in respect of that item; or

If we are unable to contact you or do not receive a response from you, we will process items on your order based on Mayflower’s substitution policy.

Your Account

You will need to register with us to purchase items using this website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the “My Account” area of the website.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, Email address). For details on how we use this information, please read our Privacy Policy

To fulfill our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail, phone and by posting notices on the website. You agree to receive communications from us electronically, and that electronic communications will satisfy any legal requirement for communications which need to be in writing.

The contract between us

When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order (“Order Confirmation E-mail”).

Prices

Products are invoiced in UAE Dirhams at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Currency

Products are priced & invoiced in UAE Dirhams. Currency convertor is available for your convenience. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

Payment

We accept payment via Credit Card, Cash on Delivery and Western Union. We accept major credit cards: Visa and Mastercard Unfortunately, we do not accept cheques at the moment. We accept payments online using Visa and MasterCard credit/debit card in UAE Dirhams. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase. When you place your order, our system automatically asks your card issuer for authorization for this amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Please note that we cannot guarantee the security of data when you send us by Email. Accordingly, please do not send us payment information using Email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide to us when placing an order.

Delivery

Deliveries are made 7 days a week, 365 days a year, we accept same-day deliveries up until 8pm for orders received by noon, please contact us on +971 4 3790404 to place your order.

Our delivery time slots are as follows

  1. Between 11am and 3pm
  2. Between 3pm and 8pm

Our delivery charges are as follows:

  • Collection from Mayflower Flower Shop branches: FREE
  • Delivery within Dubai for orders over 300 AED: FREE
  • Delivery within Dubai for orders under 300 AED: 30 AED
  • Delivery to Sharjah for orders over 600 AED: FREE
  • Delivery to Sharjah for orders under 600 AED: 60 AED (min order 300 AED)
  • Delivery to Abu Dhabi & all other Emirates for orders over 1000 AED: FREE
  • Delivery to Abu Dhabi & all other Emirates for orders under 1000 AED: 100 AED (min order 500 AED)

We will do our best to deliver your order according to the selected time slot on the date requested. In case your selected delivery slot is not available, our team will contact you to offer an alternative. In case an alternative is not agreed, we will issue you a refund.

Cancellations

If you wish to cancel your order, please send us an email and contact our team by phone. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy below. Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping, packaging and shipping). As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item. When an item is shipped and an order is cancelled, shipping fees are non-refundable.

Incorrect Items

If we have sent you an incorrect item, please notify our team within 4 hours of delivery and we will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.

Losses

Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this website and Terms and Conditions

We reserve the right at any time to make changes to this website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the on line shopping Terms and Conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Return

A refund may be requested if an item is not ready to be shipped. In case it has been shipped or is ready to be shipped, we can refund 50% of the paid amount minus cost of shipping and wrapping. However, to guarantee the freshness of flowers, an item cannot be returned for a refund if it has already been shipped and received by recipient. Refunds are not available on third party products such as balloons, chocolates & cakes. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Change of Delivery Date for Perishables

Change of delivery date for perishables must be received 24 hours in advance. Any change requests received with less than a 24 hour notice will result in a 75% charge.

CategoriesFooter - Privacy Policy

Privacy Policy

Mayflower Flower Shop (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by other means and how we use. Just email our customer care team if you have any questions or concerns that haven’t been answered by this document.

How we use your information

We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.

How we obtain your information

We collect a combination of personal and statistical information about everyone who uses our site- whether or not you are a registered user. We store all your information with utmost attention to privacy and security. We also comply with the Payment Card Industry Data Security Standards, and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Personal Information we require

All our registered users are asked to provide us with the following personal details:

  • Full Name
  • Email address
  • Contact Number
  • Billing Address
  • Shipping Address(es)
  • Gender
  • Date of birth
  • Anniversary
  • Status
  • Area of Residence
  • Occupation
  • Company Name
  • Flower colors preference
  • Please note that all credit/debit card details or information collected from you will NOT be stored, sold, leased, rented or shared to any third parties. This information is not available to our staff. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered user

Other information we might collect

Mayflower Flower Shop may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered Mayflower Flower Shop user.

We also save all email contact that our customers have with Mayflower Flower Shop. This is for the purpose of quality control and the development of our services- but we may also collect additional personal data and information from your telephone calls and emails.

Cookies

Cookies are small text files that gather information about non- personally identifiable visitors to websites. IP and ULR addresses are gathered through the use of Cookies- as well as the date and time of a visit to our site. Cookies help customize your Internet experience, and are used on most commercial sites. They allow us to help bring you the offers and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies whilst visiting our site. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them.

Why we collect this information

We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs.

By measuring traffic flow in this way, we can assess our most popular features as well as areas that need improvement. We do not store any information from cookies for longer than your session on our site lasts.

Who do we share your information with?

We also reserve the right to share your personal details, if we believe it is necessary to comply with the law, to protect the safety of Mayflower Flower Shop or the safety of our users or to protect Mayflower Flower Shop property rights.

We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.

Information Security

The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Alterations to this website and Terms and Conditions

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers may be notified about these changes as well as the Payment Gateway Provider/ Bank, such modifications will become effective on the day they are posted, and encourage you to frequently review the Privacy Policy for any modifications.

Conditions of Use

By joining and/or using Mayflower Flower Shop, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a Mayflower Flower Shop account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration.

Contact Information

Mayflower Flower Shop
Sheikh Zayed Road – Exit 46
PO Box 4961
Dubai
UAE
Email: shop@mayflowershop.com
Telephone: +971 4 3790404

CategoriesFooter - FAQ

FAQ

Frequently Asked Questions

Q: Does Mayflower Flower Shop offer international delivery?

A: No. The products on this website are directed for delivery only within the UAE.

Q: What if Mayflower Flower Shop does not have the exact item I have ordered?

A: We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:

  • Offer you an alternative item of equivalent quality and price if this is possible; or
  • Cancel the item from your order and give you a full refund in respect of that item; or
  • If we are unable to contact you or do not receive a response from you, we will process items on your order based on Mayflower’s substitution policy.

Q: What is Mayflower’s substitution policy?

A: Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flower varieties during different seasons of the year. Care is taken to maintain the style, theme and color scheme of the arrangement using flowers of equal value.

Q: Is my account on Mayflower’s website confidential?

A: Yes, the account that you create on Mayflower’s website is password protected and may only be accessed with the registered username and password of your choice. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile.

Q: What is the currency that my card will be charged?

A: Mayflower will invoice and charge your credit card in U.A.E Dirhmas. The exchange rate to your currency will be determined by the bank that issued your credit card.

Q: What payment methods does Mayflower accept?

A: Mayflower accepts payment via Credit Card, Cash on Delivery and Western Union. We accept major credit cards: Visa and Mastercard

Q: Can I send my credit card details by email so you can process my payment?

A: No. Please note that we cannot guarantee the security of data when you send us by Email. Accordingly, please do not send us payment information using Email.

Q: Does Mayflower accept same day delivery?

A: Yes, we accept same day deliveries for orders received by noon, subject to available delivery slot.

Q: What are Mayflower’s delivery timings?

A: Mayflower has 2 delivery slots as below:

  1. Between 11am and 3pm
  2. Between 3pm and 8pm

Q: What are the delivery charges for my order?

A: Please see below schedule of delivery charges:

  • Collection from Mayflower Flower Shop branches FREE
  • Delivery within Dubai for orders over 300 AED FREE
  • Delivery within Dubai for orders under 300 AED 30 AED
  • Delivery to Sharjah for orders over 600 AED FREE
  • Delivery to Sharjah for orders under 600 AED 60 AED (min order 300 AED)
  • Delivery to Abu Dhabi & all other Emirates for orders over 1000 AED FREE
  • Delivery to Abu Dhabi & all other Emirates for orders under 1000 AED 100 AED (min order 500 AED)

Q: How can I cancel my order?

A: If you wish to cancel your order, please send us an email and contact our team by phone.

Q: What if I receive an incorrect item?

A: If we have sent you an incorrect item, please notify our team within 4 hours of delivery and we will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.

Q: Can I change the delivery date of my order after I have placed the order?

A: Change of delivery date for perishables must be received 24 hours in advance. Any change requests received with less than a 24 hour notice will result in a 75% charge.

CategoriesFooter - About

About

Mayflower Shop is located in Dubai and is infinitely more than just a florist. It’s a place of hospitality, encounters and discoveries intended for flower lovers. A venue reflecting the beauty of blooms to fit any budget while still holding its sentimental value.

An interior design pervaded by a sense of discreet luxury, serene intimacy and elegant refinement entirely in tune with current tastes. A warm, luminous space providing fresh flowers at reasonable prices so that customers can get beautiful arrangements at any price.

Mayflower is committed to creating original and beautiful designs whatever its clients requirements. Mayflower’s specialty is providing flowers for private parties, events, corporate functions and weekly flowers for businesses & homes and its aim is to capture dreams and bring them to life.

www.mayflowershop.com is owned and managed by your Mayflower Flower Shop LLC